Dealing With Dealerships
Dealerships
New Car Warranty Information
FEARS:
You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at a automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is completely false.
FACT:
Some dealers may not like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.
THE TRUTH:
Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.
In other words, that means some dealers can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative, remember your vehicle manufacturer is simply saying they do not cover the aftermarket products themselves. They are not saying that the products would void the vehicle warranty.
VEHICLE DEALERS OBLIGATIONS:
Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, some dealers attempt to deny warranty coverage. Someone made a decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work.
Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.
YOUR RIGHTS:
Point out to the dealer the provision of the Magnuson-Moss Act- Require that they explain to you how the aftermarket equipment caused the problem. If they can’t – or their explanation sounds questionable – it is your legal right to ask that they comply with the warranty.
Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues.
Direct complaints to the FTC at (202) 326-3128.
This is the actual language of the act:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:
1. The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2. The Commission finds that such a waiver is in the public interest.
The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.
--- MAGNUSON MOSS WARRANTY ACT ---
US Code - Title 15, Chapter 50, Sections 2301-2312
Legally, a vehicle manufacturer cannot void the warranty on a vehicle due to an aftermarket part unless they can prove that the aftermarket part caused or contributed to the failure in the vehicle (per the Magnuson Moss Warranty Act (15 U.S.C. 2302(C)) . For best results, consider working with performance-oriented dealerships with a proven history of working with customers. If your vehicle manufacturer fails to honor emission/warranty claims, contact EPA at (202) 260-2080 or www.epa.gov . If federal warranty protection is denied, contact the FTC at (202) 326-3128 or www.ftc.gov .
While we at 12° Degrees North Industries believe most dealers do their very best to cover warranty work, even on modified vehicles. We cannot and will not take responsibility for any denied warranty work or damages to your vehicle. It is your right to ask your local dealer to prove any denied warranty work!!!
We have found that if you have aftermarket products installed at your local dealership, they most always will cover you under warranty.