WARRANTY ON FUEL PACKS
We warranty RotopaX containers for 10 (ten) years and FuelpaX containers for 5 (five) years to the original purchaser against any manufacturing defect. Need to use your warrranty? You'll have up to 30 days after your warranty expires. If we issue a refund, you will see it in 5 business days.
RotopaX and FuelpaX are free from defects in materials and workmanship that cause such systems to fail to conform with each of the requirements specified in CP-501 for a period of one year from the date of sale.
In order for a warranty replacement be considered for any fuel pack or spout, please note:
You do not need to ship the fuel pack back to us, if it has contained fuel of any kind. Shipping companies prohibit the shipping of fuels or containers that have any fuel residue or fuel vapor inside. However, we will need a detailed photo showing the defect, and also a photo of the fuel pack in question with a minimum of a 1/4 inch size hole drilled into the side. This will prevent the pack being replaced from ever being used again. Unless we receive a detailed photo of the leak, and a photo of the pack with a hole, we will not warranty the item.
We recommend venting fuel packs daily based on temperature and elevation changes, we will not warranty packs that have not been vented.
WARRANTY ON HARDWARE
We offer a 1 (one) year warranty on hardware from date of purchase. Need to use your warrranty? You'll have up to 30 days after your warranty expires. If we issue a refund, you will see it in 5 business days.
LOX Mounts- sometimes the actual lock can get stuck. We recommend an occasional spray with graphite or other spray lubricant (PB Blaster works great) into the lock to prevent it from rusting. If it does get stuck due to rust and cannot get out, send us the t-handle with the lock stuck inside and we will replace it. Our locks have a lifetime warranty.
WARRANTY ON SPOUTS
We offer a 30 (thirty) day warranty on spouts from date of purchase. Need to use your warrranty? You'll have up to 5 days after your warranty expires. If we issue a refund, you will see it in 5 business days.