Didn't work out?
In a world with so many options, we want you to be a 100% satisfied with your purchase. However, we understand this isn't always possible with a wide genre of expectations in today's constantly changing times. Due to specific and new manufacturer refunding/non refunding (custom order) processes, their updated policies, changes in banking services, merchant services, and PayPals policy changes we have had to change and adjust our policies in accordance to protect both you the customer and ourselves.
You can email us from our contact page here - www.12degnorth.com/contact with the your Order Number and reason for return to start the refund purpose.
Returns must be Started, Approved, and received within 30 Days of original purchase date.
Used or damaged items will not be accepted for refund
There is a flat 25% restocking fee.., Yes we know but PayPal and some merchant services are no longer returning certain portions of processing fees and other fees resulting in us being penalized for your returned item. (Honestly, we would rather you be confident in your initial purchase than charge you a restocking fee or pay merchant services for the convenience of their customers to use Debit/Credit cards on top of losing the sale after the fact)
Once your item is authorized, ship the product back with a tracking number in new condition with app packaging, parts, labels, and shipping materials included. PLEASE, make sure the product is packaged in a way to protect it during shipping - just like we shipped it to you
You are responsible for damage in transit. Make sure that your package is fully insured for 100% of the value of the purchase price to protect yourself from damage in transit and claims
Flat Rate Shipping with USPS is recommended when possible
Products must be returned unused
Base-Camp Classes and third-party classes may be refunded up to 14 days before the first day of class
To request an exchange or a change-order, DO NOT EMAIL.. Please call us at 702.781.0302 to place a new order or change your order within 48hrs of placing your original order. You’ll be charged/refunded the difference for this new order when it ships.
Once we receive your return in proper condition, a refund will be processed to your original form of payment.
NOTE:: PayPal, Visa, MasterCard, Discover, Pinwheel, Bitcoin or Crypto-Currencies, and your specific bank all have their own return processing policies & procedures and may prolong your returned funds to your accounts beyond the aforementioned 72 hour scope in which we issue the return. We do not have any control once the funds are returned and once the return is done, it cannot be reversed.
Print a copy of your Authorization Email or the Return Merchandise Authorization included in an email (or download it here (soon)) and send it with the unused items you wish to return. We do require purchasing of tracking and insurance on the delivery for 100% of its value. Items must be returned as described above in original condition to our New Main Warehouse following address:
12° Degrees North, Industries / FAF
Attn: Returns and Repairs
23636 Michigan Ave
Dearborn, Michigan 48124
Frequently Asked Questions
Q: Do I need to contact you for an RMA number before I send in my item?
A: Yes, we do issue RMA numbers at this time. Please send your item back to us by following the instructions above.
Q: Do you accept returns of final sale items?
A: Sorry, we do not accept returns or exchanges on final sale merchandise, online or in store. Prices ending in $ .97/ .93 or $ .50 indicate a final sale purchase on discontinued,. Samples, prototypes, and seconds are sold "as is" and are not eligible for warranty coverage.
Q: Do you accept returns on underwear or undergarments?
A: Given the personal nature of this type of product, we do not accept returns or exchanges, online or in store; however, these products are still covered under our warranty policy if a defect is present. Please take a close look at our product brand Fit Guides to ensure that you select the right size. Our Customer Support team is available to help you make the best decision.
Q: I received a gift and need to return it. What do I need to do?
A: Send back your unused gift items by following the return process & the instructions above. Once we receive and approve the return you’ll receive a store credit in the form of a gift certificate or a store credit for the current selling price of the items.
Q: I bought an item in your retail store and would like to return it by mail. Can I do this?
A: Yes, you may return items purchased in our retail store by mail following the instructions provided above but we would prefer if you are local to us for faster service, it may be better to come back. If you must use a mail in return because you have moved or visiting during the time of your purchase, be sure to follow the above process & instructions listed above; include your invoice information with the return and your refund will be issued in the form of a gift certificate.
Q: I bought an item online and would like to return it to your retail store location. Can I do this?
A: No, please return items purchased online by mail following the process & instructions provided above. Be sure to include your invoice information with the return and your refund will be credited to the original form of payment.
Q: Can I return a gift certificate that I purchased?
A: Sorry, gift certificates are final sale and cannot be returned or refunded.
Q: I used a promo code to purchase the items I’m returning. How will this affect my refund?
A: You can still return items purchased with a promo code unless it was an open box or discontinued sale item. Your refund amount will reflect the amount you actually paid and you will not be issued a new promo code.
As a safeguard against potential abuse, fraudulent, unreasonable, excessive, returns 12° Degrees North Industries reserves the right to deny anyone who has made what we determine to be excessive, unreasonable, or fraudulent return requests. Whereas we respect your consumer rights, please be mindful that we are a family owned business. We are not Amazon and that we have a process that we adhere to in order to both be consistent and streamlining a process that seems to be under constant adaptation to the online shopping landscape. We are also someone customers and consumers ourselves so our processes keep that in our mind while handling your experience with us.
Paid Base-Camp classes may be refunded up to 14 days before the first day of class.