Returns

Didn't work out?

In a world with so many options, we want you to be a 100% satisfied with your purchase. However, we understand this isn't always possible with a wide genre of expectations in today's constantly changing times.

Due to specific and new manufacturer refunding/non refunding (custom order) processes, their updated policies, changes in banking services, fraudulent claims, economic turn-downs, and challenges of Payment processing policy changes we have had to change and adjust our policies in accordance to protect both you the customer and ourselves.

Regular Store Item Returns

Most products in our catalog are usually always available, some products can and may drop ship from distribution directly to a customer, Or,.. from the manufacture itself. However, inventories are out of our hands and we cannot control when most products will be available to us. WE DO NOT CONTROL THE INVENTORY OF OTHER COMPANIES, therefore we don't always know when products will be available to complete orders.

PLEASE NOTE: 12° Degrees North Industries requires you call or email us for a RA# prior to returning any parts. We may ask for photos of a/the product(s) emailed to us prior to approving a refund. NO CREDIT WILL BE GIVEN ON ANY PARTS RETURNED WITHOUT AN APPROVED RA# INSIDE THE PACKAGE YOU ARE RETURNING TO US

You can email us from our contact page here - sales@12degnorth.com with the your Order Number and reason for return to start the refund purpose.

NO credits will be given on ANY products past 28 days from your delivery date
Products must be returned unused, in original condition, with original packaging
Please do not send your purchase back to the manufacturer, they will not be accepted
Installed, used, or damaged items/packaging will not be accepted for refund. If packaging was damaged during initial delivery, if it was reported to the carrier at time of delivery, or at all, and there is record of it, some exceptions may incur. Otherwise NO Exceptions
Some refunds may carry a minimum re-stocking fee of up to 20% from the original purchase price minus discounts used, Shipping costs cannot and will not be refunded
There are certain situations where only partial refunds are granted: (if applicable) Items with obvious signs of use or installation, any item not in its original re-sellable condition, is damaged or missing parts for reasons not due to our error, any item that is returned after 21 days
Several types of goods are exempt from being returned. Perishable goods such as food are the premium example. We also do not accept products that are intimate or sanitary goods, medical/first-aid, hazardous materials, or flammable liquids or gasses, some health
Additional non-returnable items: Custom fabricated or made to order items: (bumpers, rack systems, swing-out bumpers, etc.. after 72 hrs of placing your order), gift cards, downloadable software or firmware products
Once your item is authorized, ship the product back with a tracking number in new condition with app packaging, parts, labels, and shipping materials included. PLEASE, make sure the product is packaged in a way to protect it during shipping - just like it was shipped to you
You are responsible for all shipping costs on ALL return items you are submitting to us for a refund. If you ship an item back to us that we deem is in good condition, we may not offer a refund. If this is the case, we can ship this part back to you and YOU must pay for all shipping costs
All Returns must be repackaged to eliminate damage during shipping back to us. Products damaged during the return ship process back to 12° Degrees North Industries are the full responsibility of you and the shipping company in which you choose
You are responsible for damage in transit. Make sure that your package is fully insured for 100% of the value of the purchase price to protect yourself from damage in transit and claims. If your item is damaged, lost, or stolen its on you. We do recommend insuring your shipment back to us
Flat Rate Shipping with USPS is recommended when possible on smaller item(s)
Once your approved return is received and inspected, we will send you an email to notify you that we had received your return item. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days
Base-Camp Classes and third-party classes may be refunded up to 14 days before the first day of class
Sale items, open box sales, or final sales are not accepted for returns
By clicking the confirm order button, you are authorizing the total amount of money due at that time, to be billed to your credit card or PayPal account and are entering into a contract

Made to Order Items (November 1, 2021)

We do offer a 10 day window of complete cancellation on made to order items. However, unfortunately we cannot offer you a refund or exchange on these items after the 10 day window*
Custom fabricated, made to order items: (bumpers, rack systems, swing-out bumpers, etc..) after the 10 day cancellation window are NON REFUNDABLE. In some cases, such as total loss of a vehicle, we may commit to an exchange of product for another vehicle of the same but of a different year, make, or model. i.e. you total out your '04 Xterra and purchase a new '22 Nissan Frontier. An exchange for equal store credit may also be offered
Custom fabricated, made to order items: (bumpers, rack systems, swing-out bumpers, etc..) outside of the 10 day cancellation window that CANNOT be manufactured because a manufacturer has exited the industry, closed their doors, refuses the order, those orders WILL BE completely REFUNDED in full. In the case where a manufacturer cannot produce a product due to exiting the industry, understand we may not receive your funds back right away, many times those funds may come out of us, after a 14 day period after the confirmation that those funds are lost to a supplier and we take responsibility for said refund
There are lead times associated with these items, we also understand that many of our patrons and newer customers have trips and events planned in advance that they hope to have product in time for and we do our best to to orchestrate and/or meet timelines whenever possible but we cannot guarantee delivery dates at this time
Lead times are given to us by the manufactures and are always approximate only in times. There are times where some orders may be completed/shipped earlier than quoted as much as the possibilities some other orders may be a little longer and could be out of our immediate control. ALL Orders WILL BE SHIPPED unless notified otherwise
All customer made to order items including but not limited to; bumpers, sliders, skid-plates, tire carriers, hidden winches, custom leaf/coil rated springs, coilovers, or anything custom powder coated carries a 25% "cancellation" fee regardless if the item has been packaged, built, or shipped! This includes all Rocky Road Outfitters, Demello, Hefty Fab, P&P Engineering, Alcan Spring, Deaver Springs, Warn Bumpers, Radflo, King Shocks, Shrockworks, Fox custom shocks, Heps Designs, or CoverKing, et al products. WE DO NOT CONTROL THE INVENTORY OF OTHER COMPANIES, therefore, we don't always know when products will be available to complete orders
We try to get shipping quotes on these items as quickly as possible, some items are faster than others, many of these items are truck freighted by freight companies
Please do not send your purchase back to the manufacturer, they will not credit you or refund the order(s)
If you are unsure of your purchase, please, do not order if you're likely to change your mind easily or have commitment concerns
Merchant services, PayPal, and the like have recently again changed their TOS (Terms Of Service) to include penalties for an increase in returns/refunds and passing them onto the business itself taking the loss of a sale beyond just that. It is no longer a matter of refund a sale, and make up for the loss, we are actually being penalized for a return, disputed or not
By clicking the confirm order button, you are authorizing the total amount of money due to be billed to your credit card or PayPal account

Purchase Protection, from PayPal site

Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment.

What’s not covered with PayPal Purchase Protection

Real estate
Motorized vehicles
Custom-made goods that are significantly not as described
Industrial machinery
Prepaid cards
Items that violate our policies
Anything bought in person (not over the internet)
Send Money transactions to friends or family
Disputes filed more than 180 days after the purchase for item not received and significantly not as described claims
Unauthorized transaction claims reported more than 60 days after the transaction date of the transaction
Items that were described accurately by the seller
Donations including payments on crowdfunding platforms

What’s covered with PayPal Purchase Protection

You bought a book, but received a DVD
You bought an item described as “new,” but received something that was used
You purchased 3 items, but only received 2
The item was damaged during shipping
The item is missing major parts (that the seller didn’t report)
You purchased an item described as authentic, but received a knockoff instead

PayPal Purchase Protection for buyers

Purchase Protection, from WIX Payments

Exchanges or Change Orders

To request an exchange or a change-order, DO NOT EMAIL.. Please call us at 702.781.0302 to place a new order or change your order within 48hrs of placing your original order. You’ll be charged/refunded the difference for this new order when it ships.

Once we receive your return in proper condition, a refund will be processed to your original form of payment.

NOTE:: PayPal, Visa, MasterCard, Discover, Pinwheel, Bitcoin or Crypto-Currencies, and your specific bank all have their own return processing policies & procedures and may prolong your returned funds to your accounts beyond the aforementioned 72 hour scope in which we issue the return. We do not have any control once the funds are returned and once the return is done, it cannot be reversed.

Instructions

Print a copy of your Authorization Email or the Return Merchandise Authorization included in an email (or download it here (soon)) and send it with the unused items you wish to return. We do require purchasing of tracking and insurance on the delivery for 100% of its value. Items must be returned as described above in original condition to our New Main Warehouse following address:

12° Degrees North, Industries / FAF

Attn: Returns and Repairs

Frequently Asked Questions

Q: Do I need to contact you for an RMA number before I send in my item?

A: Yes, we do issue RMA numbers at this time. Please send your item back to us by following the instructions above

Q: Do you accept returns of final sale items?

A: Sorry, we do not accept returns or exchanges on final sale merchandise, online or in store. Prices ending in $ .93/ .37 indicate a final sale purchase on discontinued,. Samples, prototypes, and seconds are sold "as is" and are not eligible for warranty coverage

Q: Do you accept returns on underwear or undergarments?

A: Given the personal nature of this type of product, we do not accept returns or exchanges, online or in store; however, these products are still covered under our warranty policy if a defect is present. Please take a close look at our product brand Fit Guides to ensure that you select the right size. Our Customer Support team is available to help you make the best decision

Q: I received a gift and want to return it. What do I need to do?

A: These prepaid gift cards are redeemable in 12° Degrees North Industries locations in the U.S. and online at www.12degnorth.com. This card may not be returned or applied as payment or redeemed for cash except as required by law. The purchase or use of this gift card constitutes acceptance of the terms and conditions

Q: I bought an item in your retail store and would like to return it by mail. Can I do this?

A: Yes, you may return items purchased in our retail store by mail following the instructions provided above but we would prefer if you are local to us for faster service, it may be better to come back. If you must use a mail in return because you have moved or visiting during the time of your purchase, be sure to follow the above process & instructions listed above; include your invoice information with the return and your refund will be issued in the form of a gift certificate

Q: I bought an item online and would like to return it to your retail store location. Can I do this?

A: No, please return items purchased online by mail following the process & instructions provided above. Be sure to include your invoice information with the return and your refund will be credited to the original form of payment

Q: Can I return a gift certificate that I purchased?

A: Sorry, gift certificates are final sale and cannot be returned or refunded

Q: I used a promo code to purchase the items I’m returning. How will this affect my refund?

A: You can still return items purchased with a promo code unless it was an open box or discontinued sale item. Your refund amount will reflect the amount you actually paid and you will not be issued a new promo code

Additional Information

As a safeguard against potential abuse, fraudulent, unreasonable, excessive, returns 12° Degrees North Industries reserves the right to deny anyone who has made what we determine to be excessive, unreasonable, or a fraudulent return request.

Whereas we, 12° Degrees North Industries, respect your consumer rights, please be mindful that we, 12° Degrees North Industries, are a family owned business. We, 12° Degrees North Industries, are not Amazon and that we have a process that we, 12° Degrees North Industries, adhere to in order to both be consistent and streamlining a process that seems to be under constant adaptation to the online shopping landscape by keeping costs down for you the consumer as well as protecting all consumers.

We, 12° Degrees North Industries, at the end of the day are also customers and consumers ourselves so our processes keep that in our mind while handling your experience with us.

There are NO Federal laws in the United States to regulate if a business can or cant implement a NO refund policy. Those regulations are left to the individual States in order to protect certain rights and or privileges. Your purchase is committed in the beautiful State of Nevada, there's no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer's return and refund policies, and although we take great mind to be honest and fair,

Paid Base-Camp classes may be refunded up to 14 days before the first day of class.