Orders

 

Order online

  • Add at least one item to your shopping bag and then proceed to checkout or click the cart button on the top right corner of the page.

  • During checkout, you can select shipping options, enter payment information, and specify billing and shipping addresses.

  • You will be able to review your entire order before it’s final and make changes to the color, size, variation, or quantity of items.

Order by phone

To order by phone, call us at 702.871.0302.

Our phone hours are:

Monday, Thursday 0900 - 2100 PST

Tuesday, Wednesday 0900 - 1800 PST

Friday 0800 - 1600 PST

Saturday & Sunday CLOSED

After you have placed your order a sales order confirmation will immediately appear on your screen, including your order number.  Soon after you should also receive a sales order confirmation email.

 

When your order has ships from one of our warehouses you will receive a second email with tracking details via specific courier used or selected. For more information on expected shipping time frames please see our Shipping Policy.

 

Change in your order status

Occasionally, unexpected errors cause us to oversell certain items or in the off chance multiple buyers seeking a popular item.  If we do not have an item you ordered in stock we will remove it from your order and notify you by email as soon as possible. All remaining items on your order that are in stock will continue to be shipped. If this is the case, we will not charge you for the out of stock item or any taxes or shipping associated with that item.

Our merchandise is not authorized for re-sale (unless by an authorized dealer). In order to enforce this policy, purchases are limited to five (5) units per style, per customer, at our discretion. Some items have stricter limits. These limits are denoted on the product page. However, there may be exceptions to this policy. Please contact us at 702.871.0302 to discuss your bulk ordering needs. Certain restrictions may apply.

 

Frequently Asked Questions

Q: Do you take back orders?

A: No, we do not take back orders. Please contact our Support team for information on possible future restocks.

Q: Do you have a catalog?

A: We do not have a print catalog at this time, but all of our current merchandise can be found on our website.  Because our inventory changes constantly, our website provides the most up to date and accurate reflection of what is actually in stock.

Q: What is your deposit policy for C.O.R.E. classes?

A: For some C.O.R.E. classes, we offer the opportunity to attend our classes in two ways: 1) you may either purchase a spot for the class in full and receive a committed seat in the course, or 2) Join one of our FREE classes and RSVP before the 30 day cutoff

A Deposits may be placed two months prior to the starting date of the course or paid in full 30 days before start of course date.  The final or single payment is due at the one month prior to the starting date of the course. Failure to complete final payment will result in a forfeiture of your seat. Forfeited deposits/no shows will not be refunded.

Q: Do you offer price adjustments if an item is marked down after my purchase?

A: No, unfortunately within our industry it is unknown when a supplier may offer potential savings to us that we can pass on to our patrons.  We try to keep people aware of possible savings opportunities with our sales and updates from our subscriptions list.  Special items marked down; promotional discounts, clearance items, open box, or last pieces do not often qualify for sales price adjustment.

Q: I tried to check out and received an error notifying me that an item in my cart is sold out. What happened?

A: We are sorry you were unable to complete your order. Placing an item in your shopping cart does not guarantee your ability to purchase the item. You must successfully complete the entire checkout process, which includes our system issuing you a sales order number and obtaining a proper payment authorization. If the item is sold out before these two steps are complete you will receive an error message informing you that the item is no longer available, and that you should remove it from your cart.

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