Shipping

 

Shipping

We have been offering FREE, FLAT-RATE shipping for all domestic orders on ANY individual 12° North gear; on tumblers.

shirts, hoodies, decals, flags & banners, or decidedly future items and swag and we will continue to honor that because we feel these items are purchased in support for us and it's our way of giving thanks back. 

For domestic orders weighing less than 13 ounces, USPS First Class is alternatively available. Please note that this service provides no tracking and no insurance.

Shipping is now mostly handled by UPS over FedEx because of competitive rates.  We're consumers too, we understand shipping is sometimes an added cost that makes the difference of whether someone makes a purchase or not.  The largest contributor to lower shipping charges to the consumer is volume discount.  Big difference in how a courier service sees a business and treats them between shipping less than $20,000 a month in shipping costs vs. a company that sells $45,000 a month in shipping costs, most never take that into consideration.

Suspension of Service Guarantee::

Because of Covid-19 and other events outside of our control such as severe weather, natural disasters, mass rioting or protesting, service could be disrupted or rerouted causing delays.  Effective as of March 26, 2020 and until further notice, all courier services including USPS have suspended their service guarantees with  some exceptions to overnight or next day/2-day services from any origin to any destination.  For all U.S. origin shipments, the service guarantee suspensions became effective March 24, 2020.

Truck Freight Guarantee::

This can and may affect truck freighted items equally but we are doing our best to work with our freight companies to reduce shipping time and costs.

We have family friendly hours of operation.  Orders are processed on weekdays (Monday-Friday, excluding holidays) and most packages ship from our AO warehouse in Las Vegas, NV and/or our Dearborn, MI within 5-7 business days from the time your order is placed, pending credit/debit card approval.  If you need an item expedited to meet or beat a specific date or scheduled trip.  We suggest taking advantage of our "Online Chat" system or emailing is at sales@12degnorth.com and inquiring about expedited shipping times and options.  In the event that .

Merchant services, PayPal have slower processing times due to recent events and changes in policies as of late, we do apologize but our understanding is much in the banking world is changing and we are doing our best to stay ahead of the game as possible.

Most standard orders will arrive within 5-9 business days after your order is placed depending on the item and it's availability.  Some items like custom seat covers, bumpers, skid-plates,  Orders shipped to a military address may take up to 2-6 weeks for delivery.

Normal Expedited Shipping Schedule

Order placed before 12:00 PM FedEx

Sunday Wednesday Tuesday

Monday Wednesday Tuesday

Tuesday Thursday Wednesday

Wednesday Friday Thursday

Thursday Monday Friday

Friday Tuesday Monday

Saturday Wednesday Tuesday

Orders placed after 1200 Pacific or placed during a holiday may be delayed by 1 business day. The cost of expedited shipping is calculated separately for each individual order, and is based on destination and package weight.

Pick up at AO

Once your order has been received at the AO (Area of Operation), item to be shipped may come from either warehouse or both, you will receive an email notifying you that your "Order is Ready for Pick-up" accompanied by a date/time.  This email is proof of purchase and needed for pick-up.

This option is not available for international shipments.  Your order will not ship to you if you select this option.

Orders will be held for a maximum of 14 days. After which the order will be returned to our warehouse and refunded.

Truck Freight Shipping Rates

This only applies to large bumpers that ship via truck freight, not to UPS/FedEx shipments.  For truck freight shipments, you must select the proper shipping option in your profile during check out or your salesperson will ask you your destination address choice:

Commercial Business Address:

A commercial address is a business in a commercial area with a loading dock. If no loading dock is present, the business must have the equipment or personnel available to quickly offload the crate from the truck. The drivers are not required to to assist in the unloading (most will, but don’t count on it). Shipping weights on crated bumpers can be up to 250 lbs.

Home based businesses do not apply.  If an order is designated as a commercial address and is not, shipping adjustments will apply.

$171.00 to 95% of all locations in Lower 48 USA.

Residential Address:

The delivery truck will deliver to curbside only.  Someone must be home at the time of delivery.  The freight company will call to schedule an approximate time.  We will not leave a shipment in a driveway, and leave.

$199.00 to 95% of all locations in Lower 48 USA.

In the case that your order will not ship for the minimum amount you will be contacted by a sales rep regarding the actual freight charges.

International Orders

We are proud to ship to many countries around the world. For a shipping quote, please shop on our website as usual. Before placing your order, please contact us so we can provide a shipping quote based on the weight of the order and shipping address.  Shipping quotes may differ based on carrier and method chosen.

Please note that duties and taxes are the responsibility of the recipient, which will be due at time of delivery. These charges are determined by the customs agency of the destination country. For additional information please contact your local customs office.  Also please be aware of any commodity specific import regulations or restrictions that might affect your shipment.

Frequently Asked Questions

Q: What is standard shipping?

A: Our default method for standard shipping on domestic orders is UPS/FedEx Ground.  Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.

Q: How can I track my shipment?

A: Your tracking number is included in the shipping confirmation email on the same day your order ships from one of our warehouses.

Q: My delivery did not arrive as scheduled. What should I do?

A: Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated as early as 1 business day after the scheduled delivery date and are usually resolved within 8 business days (international orders may take additional time).

Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy). You are also required to provide a signed letter before the claim can be initiated.

 

Q: I need to cancel or change my order but have already received a sales receipt. Is it already too late?

A: Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our simple returns procedure.

Occasionally, items may be assessed additional shipping costs due to weight, packaging size, and other factors. You will be contacted by us in the event that special handling is required.

 

Q: Does 12° North Industries close for any holidays?

A: We close our offices to observe the following holidays, however online processing remains always functional:

  • New Year's Day

  • President's Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving 

  • Christmas Eve 

  • Christmas Day

  • New Year’s Eve

Please note that our field locations may observe a different holiday store schedule.

 
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