Shipping

 

We offer FREE standard shipping for all domestic orders on ANY individual 12° North gear.

A flat rate will be charged for standard shipping for all domestic orders under $150.00 *

For domestic orders weighing less than 13 ounces, USPS First Class is alternatively available. Please note that this service provides no tracking and no insurance.

 

Orders are processed on weekdays (Monday-Friday, excluding holidays) and most packages ship from our AO warehouse in Las Vegas, NV within 2 business days from the time your order is placed, pending credit/debit card approval.

Most orders will arrive 5-9 business days after your order is placed. Orders shipped to a military address may take up to 2-6 weeks for delivery.

Normal Expedited Shipping Schedule

Order placed before 12:00 PM FedEx

Sunday Wednesday Tuesday

Monday Wednesday Tuesday

Tuesday Thursday Wednesday

Wednesday Friday Thursday

Thursday Monday Friday

Friday Tuesday Monday

Saturday Wednesday Tuesday

Orders placed after 1200 Pacific or placed during a holiday may be delayed by 1 business day. The cost of expedited shipping is calculated separately for each individual order, and is based on destination and package weight.

 

Pick up at AO

Once your order has been received at the AO warehouse, you will receive an email notifying you that your Order is Ready for Pick-up accompanied by a locker combination & a date/time. This email is proof of purchase and needed for pick-up.

This option is not available for international shipments.  Your order will not ship to you if you select this option.

Orders will be held for a maximum of 14 days. After which the order will be returned to our warehouse and refunded.

 

Truck Freight Shipping Rates

This only applies to large bumpers that ship via truck freight, not to FedEx shipments. For truck freight shipments, you must select the proper shipping option in your profile during check out:

 

Commercial Business Address:

A commercial address is a business in a commercial area with a loading dock. If no loading dock is present, the business must have the equipment or personnel available to quickly offload the crate from the truck. The drivers are not required to to assist in the unloading (most will, but don’t count on it). Shipping weights on crated bumpers can be up to 250 lbs.

 

Home based businesses do not apply. If an order is designated as a commercial address and is not, shipping adjustments will apply.

 

$169.00 to 95% of all locations in Lower 48 USA.

 

Residential Address:

The delivery truck will deliver to curbside only. Someone must be home at the time of delivery. The freight company will call to schedule an approximate time.

 

$199.00 to 95% of all locations in Lower 48 USA.

 

In the case that your order will not ship for the minimum amount you will be contacted by a sales rep regarding the actual freight charges.

International Orders

We are proud to ship to many countries around the world. For a shipping quote, please shop on our website as usual. Before placing your order, please contact us so we can provide a shipping quote based on the weight of the order and shipping address.  Shipping quotes may differ based on carrier and method chosen.

 

Please note that duties and taxes are the responsibility of the recipient, which will be due at time of delivery. These charges are determined by the customs agency of the destination country. For additional information please contact your local customs office.  Also please be aware of any commodity specific import regulations or restrictions that might affect your shipment.

Frequently Asked Questions

Q: What is standard shipping?

A: Our default method for standard shipping on domestic orders is UPS Ground. Orders shipped to a PO Box or APO/FPO address will be delivered via USPS Priority unless the order qualifies for USPS First Class.

 

Q: How can I track my shipment?

A: Your tracking number is included in the sales receipt that is emailed on the same day your order ships from our warehouse. You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "See Orders" then click the date of the corresponding Item Fulfillment, and your tracking number will be displayed. Please note, you can only do this if your order was placed while logged into your customer account. If you checked out as a guest when placing your order this option is not available.

 

Q: My delivery did not arrive as scheduled. What should I do?

A: Please contact us directly if you have not received your order within the expected time frame for delivery. UPS claims can be initiated as early as 1 business day after the scheduled delivery date and are usually resolved within 8 business days (international orders may take additional time).

Orders sent via USPS (First Class excluded) are tracked by the US Post Office, and insurance claims are filed through a third party provider. The soonest we can file a claim is 30 days after the original shipment date for domestic orders and 45 days for international orders (60 days for orders shipped to Italy). You are also required to provide a signed letter before the claim can be initiated.

 

Q: I need to cancel or change my order but have already received a sales receipt. Is it already too late?

A: Unfortunately we are unable to cancel or change your order once it has been fulfilled. When you receive the delivery you may return all unused items by following our simple returns procedure.

Occasionally, items may be assessed additional shipping costs due to weight, packaging size, and other factors. You will be contacted by us in the event that special handling is required.

 

Q: Does 12° North Industries close for any holidays?

A: We close our offices to observe the following holidays:

  • New Year's Day

  • President's Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving 

  • Christmas Eve 

  • Christmas Day

  • New Year’s Eve

Please note that our field locations may observe a different holiday store schedule.

*

 
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